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Privacy & User Preferences

Cookie Policy

Official legal agreement and operational policy for UTILIPAY HUB (OPC) PVT LTD (Brand: UTILIPAY HUB).

1. What Are Cookies & Web Storage

Cookies are small text files placed on your computer, mobile device, or tablet by websites that you visit. They are widely used to make websites function efficiently, maintain secure sessions, and provide analytical insights to website operators.

This Cookie Policy explains how UTILIPAY HUB (OPC) PVT LTD (“UTILIPAY HUB”, “we”, “us”) uses cookies, local storage, and similar technologies on our websites and web applications.

2. Categories of Cookies We Use

We classify cookies into four distinct functional categories:

Strictly Necessary Cookies

Essential for core site functions, user authentication, CSRF security, and route navigation. These cannot be disabled without breaking website functionality.

Functional & Preference Cookies

Enable the website to remember choices you make (such as UI preferences, cookie consent status, or form drafts) for an optimized experience.

Performance & Analytics Cookies

Collect aggregated, anonymized metrics on page load times, error rates, and user navigation patterns to help us improve site performance.

Marketing & Campaign Cookies

Used solely to measure the effectiveness of our own digital marketing campaigns. We do not engage in cross-site tracking or sale of advertising profiles.

3. Specific Cookies Used on This Website

Cookie NameCategoryPurposeDuration
utilipayu.session_tokenStrictly NecessarySecure session authentication for merchant & admin workspaces7 Days
utilipayu.csrf_tokenStrictly NecessaryCross-Site Request Forgery security protectionSession
utilipayu_cookie_consentFunctionalRecords your cookie consent choices1 Year
__sentry_*PerformanceApplication error diagnostics and health monitoringSession

4. Third-Party Services & Cookies

Some third-party tools integrated into our platform may set cookies through our site. These include payment gateway popups (Razorpay/Cashfree) during checkout, which use essential security cookies to authenticate transactions, and error diagnostic tools (Sentry). These third parties process data in accordance with their respective privacy policies.

5. How You Can Control & Manage Cookies

You can manage and adjust your cookie preferences at any time:

  • Our Cookie Consent Banner: When you first visit our website, you are presented with options to Accept, Reject, or Manage non-essential cookies. You can adjust your consent at any time using the button below:
  • Browser Settings: Most web browsers allow you to modify cookie settings, block third-party cookies, or delete cookies already placed on your device. Instructions can be found in your browser's Help menu (Chrome, Safari, Firefox, Edge).

Note: Disabling strictly necessary cookies may prevent access to secure client login and operational workspaces.

6. Policy Updates & Contact Information

We may update this Cookie Policy from time to time to reflect operational or regulatory changes. For questions regarding our use of cookies, contact our privacy desk:

Company: UTILIPAY HUB (OPC) PVT LTD
Privacy Desk Email: utilipayu@gmail.com
Helpline: +91 99880 95551
Office Address: 420, 4th Floor, Metro Trade Center, VIP Road, Zirakpur, Mohali – 140603, Punjab, India