Under the Digital Personal Data Protection Act, 2023 (DPDP Act), every individual (“Data Principal”) whose personal data is processed by UTILIPAY HUB (OPC) PVT LTD (“UTILIPAY HUB”) holds statutory rights to access, correct, erase, or withdraw consent regarding their digital personal information.
1. Your Rights as a Data Principal
Request a summary of personal data being processed, the processing activities undertaken, and the identities of third-party processors.
Request rectification of inaccurate or misleading data, completion of incomplete data, or deletion of personal data no longer necessary for legal obligations.
Revoke previously given consent for marketing or optional digital processing with ease, without affecting past lawful processing.
Register grievances directly with our appointed Grievance Officer regarding any act or omission related to your digital personal data.
2. Identity Verification & Anti-Fraud Procedure
To prevent unauthorized identity theft, unlawful snooping, or wrongful disclosure of customer information:
- Every request submitted below automatically generates a Unique Reference ID and a secure Email Verification Link.
- Our systems require you to click the email verification link before the Grievance Officer initiates an internal audit.
- For high-security operations (such as complete account deletion), the Grievance Officer may request secondary two-factor confirmation.
- Requests submitted on behalf of another individual must include documented Power of Attorney or legal guardian authorization.
3. Response Timelines & Statutory SLAs
Immediate on screen + email notification with Reference ID
Full data disclosure report, rectification, or erasure confirmation
4. Submit or Track Your Request
Complete the secure form below. All data submissions are encrypted and rate-limited.
5. Grievance Escalation
If your request is not acknowledged within 48 hours or resolved within 30 days, you may directly contact our appointed Grievance Redressal Officer at utilipayy@gmail.com or review our complete Grievance Redressal Policy.
Related Legal Policies & Compliance: